FAQ


REGISTRATION

Do I need to register before I place an order?
No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you are finished your order.

Why should I register with Outdoorfits.com?
Registering is fast, free and easy! Here are the benefits:
1. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
2. You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again. 
Please note: Placing your items in the Shopping Cart does not guarantee the availability of your items at the time of checkout. Items left in the cart are removed every 7 days.

How do I change the details of my account?

You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click “Address Book” and select “Change Billing/Shipping Address”. You can also control your Newsletter Subscription under “Newsletter Subscriptions” and by checking the box next to general subscription and selecting “Save”.


ORDERS

What methods of payment do you accept?

We accept payment by credit card: Mastercard, Visa, and American Express. We also accept PayPal. 


Do prices displayed on the website include taxes?
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax  (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.

Can I modify or cancel my order?
Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been placed. 

How do I check the status of my order?
To check the status of your order, click on “My Account” and then “My Orders”.  Select the order you wish to view by clicking “View Order” on the right side beside the order information.  At the top of the page, you will see “About This Order:” followed by “Order Information”, “Invoices” and “Shipments”. As updates become available, you will be able to view the details pertaining to your order. 


MISCELLANEOUS

Can I sell my products in your stores? 
We are not currently looking for any new suppliers. Thank you for your interest in our company.

I am a fashion blogger, how can I collaborate with Outdoorfits.com?
We are always on the lookout to collaborate with amazing bloggers! If you are a fashion blogger interested in working with us at Outdoorfits.com please contact: service@outdoorfits.com and tell us about yourself. Please also include a web URL for your blog and information detailing your previous blog experience.


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Questions? Call us at: +852 2720 1658